Programs & Activities | Summer 2022 | Santa Cruz County Parks

24 • Parks, Open Space & Cultural Services FEES & CANCELLATIONS Resident/Non-resident Fees Where two registration fees are listed (e.g. $40/$44), the first is for Residents (R), the second for Non-residents (NR). You are a Non-resident (NR) if: you live outside Santa Cruz County; or in one of the 4 cities (Santa Cruz, Capitola, Watsonville, Scotts Valley); or in one of these Special Recreation Districts: Alba, Opal Cliffs, or La Selva Beach. Waiting Lists If your original class choice is full, you will be placed on the waiting list for your original choice and contacted if space becomes available. Sibling Discount There is a discount of 15% for each additional sibling who is registered for the same session of the same youth activity, EXCEPT for swim lessons. The sibling discount only applies to online registrations when two or more siblings are registered for the same program option. You must mailin, fax-in, walk-in or call (831) 454-7941 when registering to receive a sibling discount if siblings are using different program options during the same session. Cancellation & Refund Policy – Youth Programs and Adult/Senior Programs Requests for transfers, credits or refunds must be submitted in writing, and are subject to the following guidelines: 4 or more business days prior to activity start date: • Transfer to another Parks activity. • Withdraw and receive a full credit to the account with Parks; credits are valid for one year. • Refund will be issued, less a $5.00 processing fee. 3 or fewer business days prior to activity start date: • Refunds, credits or transfers will not be issued. • If the space can be filled from a waitlist, the account with Parks may be credited, or one can receive a refund (less a $5.00 processing fee). If the activity has already started: If the participant has attended only one or two class meetings and concerns cannot be resolved, a pro- rated refund may be issued. Refunds are not available if the class has met three times, or if a participant fails to attend. Course Cancellations: If a program is cancelled by Parks, a full refund will be issued within 4 weeks. Swim Lesson Cancellation & Refund Policy Please plan your schedule carefully in order to keep transfers and cancellations to a minimum. A $5.00 fee will be charged when withdrawing from an aquatics activity. Make-up lessons are not available if your child is absent. When withdrawing, the following options are available: 3 or more business days prior to the activity start date: • Transfer to another aquatics activity, plus a $5.00 transfer fee. • Withdraw and receive a credit to your account, or receive a refund, less a $5.00 processing fee. • Account credits are valid for one year. 2 or fewer business days prior to the activity start date: • Transfer to another activity, plus a $5.00 transfer fee. • If the space can be filled from a waitlist, the account with Parks may receive a credit; or one can receive a refund, less a $5.00 processing fee. • If the space cannot be filled from a waitlist, credits or refunds will be given on a pro-rated basis, charging for the first class. If the activity has already started: If the participant has attended only one or two class meetings and concerns cannot be resolved, a pro-rated refund may be issued. Credits and refunds are not available once a class has met three times, or if a participant fails to attend. Make-up lessons are not available for missed classes. Course Cancellations: If a program is cancelled by Parks, a full refund will be issued within 4 weeks. Junior & Little Guards Refund/ Cancellation Policy • More than 3 weeks prior to start of the program a $50.00 cancellation fee • Less than 3 weeks prior to start of program 50% cancellation fee. After the 2nd day of the program refunds or credits will not be given • Refunds will be issued for any COVID related closures or suspensions to camp. There are no refunds or credits for participants suspended or removed from the program for disciplinary reasons.

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