www.scparks.com • 23 Swim Lesson Cancellation & Refund Policy Please plan your schedule carefully in order to keep transfers and cancellations to a minimum. A $5.00 fee will be charged when withdrawing from an aquatics activity. Make-up lessons are not available if your child is absent. When withdrawing, the following options are available: 3 or more business days prior to the activity start date: • Transfer to another aquatics activity, plus a $5.00 transfer fee. • Withdraw and receive a credit to your account, or receive a refund, less a $5.00 processing fee. • Account credits are valid for one year. 2 or fewer business days prior to the activity start date: • Transfer to another activity, plus a $5.00 transfer fee. • If the space can be filled from a waitlist, the account with Parks may receive a credit; or one can receive a refund, less a $5.00 processing fee. • If the space cannot be filled from a waitlist, credits or refunds will be given on a pro-rated basis, charging for the first class. If the activity has already started: If the participant has attended only one or two class meetings and concerns cannot be resolved, a pro-rated refund may be issued. Credits and refunds are not available once a class has met three times, or if a participant fails to attend. Makeup lessons are not available for missed classes. Course Cancellations: If a program is cancelled by Parks, a full refund will be issued within 4 weeks. Junior & Little Guards Refund/ Cancellation Policy • More than 3 weeks prior to start of the program a $50.00 cancellation fee • Less than 3 weeks prior to start of program 50% cancellation fee. After the 2nd day of the program refunds or credits will not be given. REGISTRATION Register with Active Network @ scparks.com Online registration is now open. An Active Network account is required. Jr. Guard and Little Guard registrations open on Tuesday, April 1 at 9am. Mail registration to: Santa Cruz County Parks 979 17th Avenue, Santa Cruz, CA 95062 Walk-in registration: 979 17th Avenue: M-F, 9am-4pm. Phone-in registration: Aquatic Programs: (831) 454-7953. All other programs: (831) 454-7941. Please have your credit/ debit card info. including CVC/CVV, and program numbers ready. Registration and a signed release of liability are required prior to program participation. Payment is required at the time of registration; fees are not pro-rated for late registration. You may pay using cash, check, credit card, debit card or e-check. There is a $40 service charge for returned checks and credit card charge backs. Activities, dates, and fees are subject to change.
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